FAQs

Frequently Asked Questions

Listed below are questions most frequently asked of Frame of Mind Custom Framing and Art Gallery. For your convenience the answers to your questions may be found here. If not, feel free to contact us using our Contact page.

What is your average turnaround time?

On average your frame will be ready in about one to two weeks. Unfortunately there has been some shipping delays on materials due to Covid-19 so some designs are currently taking up to four weeks. We are happy to look up material availability for you if you have a deadline you need to meet.

Do you offer rush processing?

Yes, we do offer rush processing at an additional cost when materials are available.

What is conservation framing?

Conservation framing uses materials and techniques to preserve the quality and integrity of your artwork as well as protect it from the elements for years to come.

Do you help with the design?

Yes, we will help you with every step to find the perfect design and materials to keep your artwork or 3D object preserved and stylish for years to come.

Can you restore a photo or artwork?

Yes, we can digitally restore and also edit your photos and artwork. For more information visit our Printing & Retouching page.

Do you offer printing?

Yes, we offer printing services in a variety of sizes and materials. We can also photograph your original artwork for true to life prints.

Can you frame over-sized pieces?

Yes, we can frame oversized pieces and will help you choose the materials to minimize weight, keep your artwork safe, reinforce the frame, etc.

Can you frame three dimensional objects?

Yes, we can frame a wide variety of items and enjoy the challenge of finding the perfect design to highlight and preserve your cherished items. Please stop by with your item and we will be happy to help you.

Do you repair frames?

We do not repair existing frames. It is unsafe for the artwork and the workshop to salvage broken or weakened materials. We are happy to build a fresh frame for you from our vast collection of picture frame mouldings.

Do you replace glass in an existing frame?

Yes, we can replace the glass in your existing frame. We carry UV protective glass and acrylic in a variety of non-glare options.

Do you stretch canvases?

Yes, we can stretch your canvases on a custom cut stretcher bar and help you find a frame to properly house your stretched canvas. We also offer drymounting for canvases when appropriate.

Is there parking at your location?

Yes, parking is located behind our building. You’ll find us at the foot of the Granada Bridge across from City Hall. Our Parking lot is accessible from New Britain Road.

Do you offer delivery?

Yes, you can request a delivery at $4 a mile. Installations depend on intensity & quantity. Contact us for an estimate. Our designers are available for in-home consultations by appointment.

Do you offer installation services?

Yes, we offer delivery and installation. We also offer installation of artwork, mirrors, etc already in your home or office. Pricing is dependent on number of miles from Frame of Mind, number of items needing to be hung, difficulty, etc. Call us or send us an email for an estimate or to set up an installation.

Don’t see your question here?

If we haven’t answered your question here, feel free to call us or send a message on our Contact page. We would love to hear about your project!